Category Archives: Estate Sales News

Where To Find Estate Sale Companies & What They Require – NAOEL , National Association Of Estate Liquidators

Here from Donna Davis, Director National Association Of Estate Liquidators, School and Association – NAOEL. The NAOEL is a new association launched in May 2015.

What do you require for a company to do to become a liquidator? –

If you are a certified Graduate of NAOEL’s Estate Sale Course, you will be asked to provide the following to qualify as a Member:
• Date of your certification from NAOEL’s Estate Sale Course.
• Documentation verifying you have completed at least five estate sales in the past year.
• Letters of recommendation from four Clients you have completed sales for.
• The link to your website.
• Proof of licensures required by your city, county, and/or state.
• Completed Membership Application.
• Acceptance of NAOEL’s Code of Ethics.
• Agree to complete at least three hours of NAOEL-approved supplemental coursework every three years.
• As a Graduate, your membership is free for the first year.

Upon receipt of your Application Package and membership fee, and your acceptance as a Member of NAOEL, you will be issued a Certificate of Membership, and receive and be licensed to use NAOEL’s Member logo.

Membership must be renewed annually ($100 per year), and Members are required to complete three hours of NAOEL-approved supplemental coursework every three years to maintain their Membership.

Do you allow a company to join your association or society without taking courses?

Yes with the following provided – You will be asked to provide the following to qualify as an Associate Member:
• Documentation verifying you have completed at least fifty estate sales in the past five years.
• Letters of recommendation from six Clients you have completed sales for.
• Letters of recommendation from four professionals in the estate sale industry explaining why you qualify to become an Associate Member of NAOEL.
• The link to your website.
• Proof of licensures required by your city, county, and/or state.
• Completed Associate Membership Application.
• Acceptance of NAOEL’s Code of Ethics.
• Agree to complete at least three hours of NAOEL-approved supplemental coursework every three years.
• Payment of membership fee.

What type of background checks do you perform on a current estate sale company that joins your group? Do you or a staff member personally speak to past sellers?

Other than provide written proof of experience as provided in previous question, we do not perform a background check nor speak to past sellers. Applicants are required to provide seller recommendations.

If a seller contacts you about an estate sale company that is associated with you what steps do you take?

If a seller has contacted us to complain about an estate sale company that is a member of our association, we will investigate and if found accusations are true, we will revoke membership and follow up that our logo is no longer being used in association with this company

What are you able to do with a company that is found unethical or allegedly committing illegally acts at an estate sale i.e. failure to pay or account etc. ?

Immediately revoke membership and follow up that our logo is no longer being used in association with this company.

  • Do you charge for membership? We do “not” want to know the amount.

Yes we do charge for membership

How Estate Sale Listing Websites Handle A Complaint – EstateSales.org

Today we feature the response from the estate sale listing website, EstateSales.org.

logo_estatesales Thanks for reaching out. Happy to answer your question about our process.

We typically require an initial report with a link or attachment from the courts, showing that there has been a ruling against the company for breach of contract, fraud, or similar misconduct related to their estate sale business.

We also file all complaints against companies listed with us in a database, including the complaint, what company it was against, the date of the complaint and the contact info of the person reporting. If we notice a pattern of misconduct, we may remove the company without a legal judgement, however, this would only be in extreme circumstances. I will also say that there have been cases of “he said she said” which is what we do not want to get into as we are a software company first and foremost. We do not want to become a policing agency of estate sale companies, but we realize the need to balance this with consumer protection.

To contact us 800-314-9708

Email http://treasurelistings.com

How Estate Sale Listing Websites Handle A Complaint – EstateSales.Net

Today we are publishing the response which we received from EstateSales.Net.

estatesalesnet

Thanks for reaching out to us. We put a process in place a few years back to help deal with this as it is an occasional problem. Whenever we are contacted by someone that has not been paid by a company, we point them to a page on our site:

*Estate Sales News has the instructions from the website provided for you to read directly from the EstateSales.Net website. You can also go directly to their site at http://www.estatesales.net/help/nonPayment.aspx

I’ve Not Been Paid. What Happens Now?

If you hired a company to conduct a liquidation sale for you and you have not been paid, please read through this page. It will answer questions on how we (EstateSales.NET) deal with people and companies in this situation.
Report the Situation

If you are in this situation, please send an e-mail to support@EstateSales.NET explaining your situation and include the following information:

The date(s) of your sale
The address of your sale
The company name and the contact person for the company
The date you were supposed to be paid (from the contract or verbally stated by the company)
Whether or not you have a contract
The amount you were supposed to be paid

You can certainly call us as well (888-653-8468), but we will definitely need an e-mail with the above information to get started. We may follow up with additional questions before contacting the company, but the above information is usually what we need to get started.
What We Do…

We do not want companies on our site that do not pay their clients. We will remove companies that do this. We do have to follow certain procedures when in this situation though. We reserve the right to alter the timelines detailed below, but these are the general guidelines that we follow.

A company will have 60 days after the sale to make things right with their client before we issue a “Notice of Pending Removal from EstateSales.NET.” That does not mean we won’t be involved prior to that 60 days. We will do our best to get communication going between the company and the client.
Once we determine that a company has not paid a client and the sale is 60 or more days in the past, they will have 10 days to correct the situation. If they do not resolve the situation within 10 days, they will be removed from the site along with ALL sales currently scheduled. A company can resolve the situation by sending us a cancelled check or some other proof of payment.
The one exception to the 60 day “rule” is a judgement. If a client has received a judgement against a company, we will issue a “Notice of Pending Removal from EstateSales.NET” and the company will have 10 days from that notice to either pay their client or come to an agreement with the client (payment plan, etc).

Our Goal

It is not in our best interest to have companies on our site that don’t pay their clients. There are thousands of sales listed on our site each month. This is definitely not a common occurrence, but it is one that has to be addressed from time-to-time. Our goal is to make sure the companies listed on our site are doing their job and paying their clients.

If you feel that we can do a better job in some way, PLEASE let us know. Our community of companies, shoppers, and clients are top-notch. Please help us keep it that way!

How Estate Sale Listing Websites Handle A Complaint – Estatesale.com

As we start this multiple part series of articles about estate sale listing websites, associations, and societies there are over 14,000 estate sale companies in the United States today and the large majority are honest, ethical, hardworking people that perform an invaluable service to millions of Americans for numerous reasons. On rare occasions an estate sale company will not have the same ethical standards as the majority. To enable you to understand how estate sale listing websites deal with complaints about the few unethical companies we asked them to respond in writing to our question how do you handle this situation so that if you are a seller you can understand the process and what can be done.

We will feature one response from an estate sale listing website today, Wednesday, and Thursday. They will become part of our archives as a resource for you. Estate Sales News thanks each of the owners of the companies that responded; Amanda Smith, Micky McQuade, and Mike Judkins.

Our first response was from EstateSale.com.

EstateSale.com

EstateSale.com

If a consumer has a complaint about any company found on EstateSale.com they are encouraged to reach out to us and tell us about it.

By phone: (814) 766-0067

By email: info@estatesale.com

We find that most of the complaints that we receive at EstateSale.com are a result of poor communication and unrealistic expectations. Here are a few examples:

My couch was like new! I paid $4,000 and they gave it away for $300 (8 years old). They were rude when I took “just two little things” out of the sale (2 advertised items… the day before the sale).

While these types of complaints are not things that we act on, we find it important to take the time to listen to the sellers and do what we can to help them better understand the situation.

We do occasionally get a complaint of non-payment. When a seller has not been paid, we request that they send us the following information:

Information about your sale (Company, sale dates, full sale address). The date you were supposed to be paid (according to the contract or agreement). Previous efforts you have made to contact the company for payment.

We immediately follow up with the company to get their side of the story. In most cases, it is a misunderstanding or miscommunication and the issue is resolved quickly. If the company disputes the seller’s allegation of non-payment, or is unable to resolve the issue right away, here is how we proceed:

  1. If the company acknowledges the fact that payment was not made, they are given 15 days to make payment. If they make payment within the 15 days, no further action is taken. If the company does not make payment within the 15 days they will be removed from EstateSale.com with no further notice. The company may be re-activated later if they prove payment was made and we have no other complaints of non-payment made against them.
  2. If the company denies the allegation of non-payment, we let the seller know that the company is disputing their allegation. At this point the seller will have to proceed by filing a legal complaint. If the seller proceeds in this manner, we request that they send us any judgements or rulings against the company. If we receive notice of a conviction or judgement related to non-payment, the company will be removed with no further notice.

Note from EstateSale.com: There are many reasons a seller and company could end up in court. We will not remove a company for a civil judgement related to a contract dispute, unless specifically related to non-payment or fraudulent activity.

EstateSalesNews.com wrote to MegaEstateSales.com and we have not received a reply.

Disclaimer – EstateSalesNews.com does not endorse any company in this series of articles. This is presented for your information and as a resource.

Estate Sales In The News – Widow of Movie Actor Jack Albertson

1There are many news worthy estate sales this week. We begin with the estate sale of Wallace Albertson, conducted by Again LA Estate Sales starting Thursday, July 16 – July 19 in West Hollywood, CA. She was the widow of actor Jack Albertson who was a star of Vaudeville, Burlesque, Broadway, Television and Film. Jack Albertson was older than his wife and passed away in 1981. His wife Wallace was an activist for several causes including Womens Strike for Peace, the LGBT community, a trustee of the Vincent Price Art Museum, was a producer in her own right, and involved in many other groups and activities. For more information on this fabulous estate sale and this remarkable woman click here .

thumb_1433207480_20150601_101350Also starting this Thursday, July 16th – July 18th in Ft. Worth, TX conducted by J & S Estate Sales of North Texas is a “jaw dropping sale” filled with antiques, rustics, primitives and more. To view more about this sale click here.

 

 

These are just two examples of the estate sales across the country. To Find others click on the links below.

Estatesale.com

EstateSales.Net

EstateSales.org

When you attend estate sales please let the estate sale company know you read Estate Sales News. You can follow us on Twitter, like us on Facebook, Google+ or Pinterest.

 

Independence Day Weekend Begins – Celebrate The USA

Estate Sales News is joining America and celebrating our independence and enjoying a long weekend.

We hope you are able to do the same, travel safely, enjoy your friends or family and let us all give thanks that we live in such a great nation that gives us more freedoms than any other country.

Our thanks to our audience and we’ll return next week.

God Bless America.

 

MC900444740(1)

 

Memorial Day Weekend From Estate Sales News – Let Us Remember

Memorial Day isn’t about sales of any kind. It’s about remembering those who have died in the service to the United States of America. Let us take 60 seconds on Monday to stand in silence and give thanks and remembrance to those who have been lost and the families and friends they left behind.

This photo was taken a week ago by Carol Madden at Arlington National Cemetery. 20 rows are casualties from Iraq, Afghanistan and Viet Nam, and behind are Korea, and World War II.  Men and women who sacrificed all.

Arlington National Cemetery

Memorial Day Weekend – What’s Selling At Estate Sales?

Originally called Decoration Day and started at the end of the Civil War to commemorate the Union and Confederate soldiers who died in the war, this a day to remember all those who have died serving in our country’s armed forces.

Here’s a look at sales taking place this weekend.

Gilbert, AZ, May 21

1_002

 

 

 

 

 

Knoxville, TN, May 22

1-t_034

 

 

 

 

 

 

Doylestown, PA, May 21

1-t_099

 

 

 

Happy Mother’s Day.

Estate Sales News would like to take this Friday to wish all the Moms in our audience a Happy Mothers Day.

Image-1

Federal Law Updates, Information and Links On The Sale Of Ivory

elephant ivoryIvory is still a hot button topic, however, we have a a link that brings a wealth of information to those trying to grasp what is happening with the sale of ivory. This link is to a federal site. Click Here. It is important to note that checking on your state law is also important. The law as pertains to antique dealers states African elephant ivory that a seller can demonstrate that was lawfully imported prior to January 18, 1990- the date that the African elephant was listed in CITES Appendix I and ivory imported under a CITES pre-Convention certificate can be sold within the United States (across state lines and within a state). Asian elephant ivory sold in interstate commerce within the United States must meet the strict criteria of the ESA antiques exception. This information can be found at the U.S. Fish and Wildlife Service International Affairs.

Every state has different laws. Gov. Chris Christie of New Jersey signed a law into effect August, 2014 banning the sale and importation of ivory for his state.

The LA Times on January 13, 2015 published an article written by Julie Cart about the dramatic increase in the sale of illegal ivory in California (this is mostly new ivory harvested illegally, not antique). Click here for a link to this article.