Category Archives: Professional Liquidators
Micky McQuade started us off with a great welcome and run through the agenda.
The keynote speaker was Tony Ruesing. He has 35 years of experience as a speaker, author and executive coach. His topic was customer service and building a rapport with clients. He was marvelous and held the attention of all the attendees with real life examples of listening skills, the importance of networking and building trust with clients. He emphasized how important listening was to meet the needs and concerns of the estate sales liquidators clients.
I’ll being writing more on Mr. Ruesing, but to quote him “when choosing a personal property liquidator choose a listener”. Great advice.
Discussing the the estate sales conference:
ESN – Can you tell me about some of the topics and speakers at the conference?
Dan – Well our keynote speaker is Tony Ruesing an NSA certified speaking professional and his address will be all about customer service. This is what the conference is all about.
The other topics we have been working really hard on that we get questions about all the time is the ATF and Fish and Wildlife. You don’t want to have ATF roll up to a sale and shut them down for something they shouldn’t be doing so we thought they should hear it from the horses mouth. This way they know what is and isn’t ok to do and now since we started organizing the conference there are all the proposed changes to the gun laws.
ESN – What will define success for you and Micky at this conference?
Dan – The biggest thing will be if people ask if we’re going to do it again.
Last week I had the opportunity to conduct a telephone interview with EstateSales.Net co-founder Dan McQuade. He and his son Micky started the online Estate Sales Network in 2002. Next week in St. Louis, MO. on March 26th and 27th they will be holding the first ever estate sales conference. I’ll be sharing with you the news and information from this interview during the course of this week.
ESN – You have had great success since 2002 when you and Micky started EstateSales.New. What do you think was the biggest contributor to your success?
Dan- Being first in the market place with the idea of EstatesSales.Net, a big thing, a network for estate sales companies to list and showcase their sales. That their name had been there longer than any other people trying to do the same thing. The number one thing he said they work towards is customer support, you can call and get someone on the phone or if they are tied up they call you right back or you can email. All different kinds of ways to contact them and try to help the customers with their problems. Customer support that’s in any business today.
Whether you are looking to hire an estate sales company or looking to attend an estate sale this weekend today is the day to check out the many sources on the Internet for estate sales listings in your area. You might also want to check out your local newspaper. Many estate sales start on Friday while some start on Saturday, but Thursday is usually the day that the public will learn what sales are taking place, where, and what the time is for the sale.