Category Archives: Professional Liquidators
Today we are publishing the response which we received from EstateSales.Net.
Thanks for reaching out to us. We put a process in place a few years back to help deal with this as it is an occasional problem. Whenever we are contacted by someone that has not been paid by a company, we point them to a page on our site:
*Estate Sales News has the instructions from the website provided for you to read directly from the EstateSales.Net website. You can also go directly to their site at http://www.estatesales.net/help/nonPayment.aspx
I’ve Not Been Paid. What Happens Now?
If you hired a company to conduct a liquidation sale for you and you have not been paid, please read through this page. It will answer questions on how we (EstateSales.NET) deal with people and companies in this situation.
Report the Situation
If you are in this situation, please send an e-mail to support@EstateSales.NET explaining your situation and include the following information:
The date(s) of your sale
The address of your sale
The company name and the contact person for the company
The date you were supposed to be paid (from the contract or verbally stated by the company)
Whether or not you have a contract
The amount you were supposed to be paid
You can certainly call us as well (888-653-8468), but we will definitely need an e-mail with the above information to get started. We may follow up with additional questions before contacting the company, but the above information is usually what we need to get started.
What We Do…
We do not want companies on our site that do not pay their clients. We will remove companies that do this. We do have to follow certain procedures when in this situation though. We reserve the right to alter the timelines detailed below, but these are the general guidelines that we follow.
A company will have 60 days after the sale to make things right with their client before we issue a “Notice of Pending Removal from EstateSales.NET.” That does not mean we won’t be involved prior to that 60 days. We will do our best to get communication going between the company and the client.
Once we determine that a company has not paid a client and the sale is 60 or more days in the past, they will have 10 days to correct the situation. If they do not resolve the situation within 10 days, they will be removed from the site along with ALL sales currently scheduled. A company can resolve the situation by sending us a cancelled check or some other proof of payment.
The one exception to the 60 day “rule” is a judgement. If a client has received a judgement against a company, we will issue a “Notice of Pending Removal from EstateSales.NET” and the company will have 10 days from that notice to either pay their client or come to an agreement with the client (payment plan, etc).
It is not in our best interest to have companies on our site that don’t pay their clients. There are thousands of sales listed on our site each month. This is definitely not a common occurrence, but it is one that has to be addressed from time-to-time. Our goal is to make sure the companies listed on our site are doing their job and paying their clients.
If you feel that we can do a better job in some way, PLEASE let us know. Our community of companies, shoppers, and clients are top-notch. Please help us keep it that way!
The majority of 14,000 plus estate sale companies are honest, hardworking people that deserve kudos for the work they do, however, every once in a while as in all businesses an estate liquidation company will not operate the way they are expected to.
Estate Sales News is contacting all the estate sale listing websites, and the websites that offer to teach you to become an estate liquidator to find out what they can and cannot do with companies that inappropriately handle estates.
It should be clearly stated that we are not talking about sellers not achieving the financial results they had hoped for or frivolous complaints. As in most of life there are no guarantees, however, we are addressing serious issues of unethical behavior, failure to pay sellers or failure to account.
Over the course of the next two weeks we will be writing about what each of these listing websites can or cannot do as well as the teaching associations and societies. Sellers should be aware of what to expect, what can be done, how to do it, and who to turn to.
This set of articles will be fair and unbiased. Estate Sales News is here to inform, enlighten and empower you as news media and information sources do.
We encourage you to reach out if you have a serious unethical problem or believe something illegal has been committed, but remember we are discussing serious issues not disappointments.
Look for our articles starting after Labor Day.
We have all been working so hard this summer. It seems that there is not a moment to review, reassess, and rejuvenate ourselves and our work. But these things are so very important for a successful work life as well as a successful personal life. Our profession is becoming so tight, so many deadlines, so many little jobs to complete to make the big job successful. So many more demanding clients and customers – how do we please all of the players in this drama called estate liquidation. I think I am coming to the answer –
Take care of ourselves physically, spiritually, and intellectually. We each need to take time for our physical well-being. Exercising and I don’t mean moving furniture around, setting up tables, getting on ladders to dig out the attic. I mean focused body movements, whether it is walking, yoga, or cardio – whatever works for you, do it for yourself. It makes you feel better as well helping you to stay strong.
Everyone has their own spiritual process. Maybe a small or big prayer each day, a meditation process, volunteering for a charity of some kind, helping with rescue animals, whatever it might be. Sometimes we need a little more for own wellbeing. But we each need some type of process to help us keep strong emotionally when the public gets a little too much in our faces.
As we all know, we drive a lot – so one of the ways I have begun to work on my own spiritual self is while I am driving. I don’t turn the radio or music on any more. I don’t take calls if they are not important while driving (using a bluetooth). And I calm myself for my days work by reciting a poem, a prayer, listing people I love in my head and being blessedly quiet.
One of the best parts of this job is the knowledge we gain and the knowledge we share. Everyday, and I mean everyday that I am working, I learn something. And most days, I teach someone something. It is the part of the profession that keeps my brain excited and happy. So easy to do, so simple to achieve.
I am trying to handle a lot of issues these days, both business and personal. But I do think I am finding my way though the maze. I took time this summer to spend with some of my family at the beach. It was one of the best things I have done for myself in a long time. I came back refreshed and ready to get on with my work. But more importantly, I came back with the knowledge that I am in charge of my life; in charge of how I react to the things that happen; and in charge of the work I want to do. And knowing this allows me to take better care of my clients and better care of myself.
Good advice from Judy for all small business owners.
Baby Boomers continue to age and retire, and unfortunately there are some with debilitating diseases such as dementia, Alzheimer’s disease, and memory loss.
As family and loved ones work to assist them it often becomes necessary to hire an estate sale company or liquidator to help them downsize to enter a care facility or even move into a relatives home.
It is common for the family or a relative to sit down with their loved one to discuss what must be done to make their life simpler and easier for them. The family may have an estate liquidator sit in on the first discussion allowing the liquidator to meet and interact with the prospective owner and family. However, because of the nature of the health issues they are facing, the person may not recall these conversations and the various discussions of what they will need to sell or who will take charge of the final distribution and including the clean out of the property when the sale is concluded.
Important for all parties, especially the family or relatives and the estate sale company is to have a contract that covers all aspects of the sale including final disposition of any remaining articles and the pay out of the net proceeds and who will receive these funds. The contract should be signed and initialed by all parties involved. If there aren’t any younger family members involved you may want to have an attorney present or signing off for the protection of the family member and the estate sale company. If so this should help avoid future issues of the selling of personal property contents. The need for an attorney is not always necessary, but this is another benefit of meeting with the future prospective client. *Please note Estate Sales News and the editor is not an attorney and we do not provide legal advice. Please seek out an attorney for legal counsel. The information presented here are recommendations only.
A brief check list.
Be sure to have at least one or more family members or friends present at each discussion and contract signing. They should be the responsible party for their relative and their signature and initials should be present on each page of any documents signed.
Copies of contracts should be kept be each party involved.
Any items that are not to be included in the sale should be clearly written on an addendum, that is initialed and signed by all parties.
The family or responsible party for the ill individual should be the contact person and this should permit the estate liquidator to conduct the estate sale agreed to by the parties in the contract.
Caring and providing emotional security is in the hands of family and friends, however, estate liquidators are compassionate and do their very best to work with responsible parties within the confines of the signed contract.
When you are considering what you need take a look at what it is you want to sell, how much there is of it, why you are selling it (that affects price) etc.
If you don’t have that much, it’s just “stuff” or if it won’t sell for much do not call an estate liquidator. In today’s world most experienced liquidators are looking for contents that will be financially beneficial to you and to them. The cost of doing an estate sale for the liquidator has increased significantly over the past few years. See Judy Martin’s article published May 4th, 2015 here on Estate Sales News about the cost of an estate sale.
If you are in doubt contact an experienced professional liquidator and talk to them about what you have, your goal, and the size of your home and it’s contents. They will ask you questions that can help them determine what you should do and if they can be of service.
Yard sales are just that, but an estate sale is a professionally conducted sale of personal property, staged, advertised, researched and priced and involves staff as well as the liquidator.
It’s Wednesday and many estate sales begin tomorrow so get your estate sale kit and route ready and happy shopping.