Tag Archives: EstateSales.net
Today we start our series on associations, societies, memberships, and sources offering to help you find a reputable/accredited/professional estate sale company, what they require, and/or education. This series will continue with a different company/organization each day this week.
Today’s company EstateLiquidators.com was created by EstateSales.Net, one of the estate sale listing websites we featured in an article last week.
Estate Sales News would like to thank all the owners/founders of these websites for responding to our questions to help the public understand how they work and what their goals and missions are and what they offer or can do.
What do you require for a company to do to become a liquidator?
The home page of EstateLiquidators.com details what we require. Insurance, Public feedback, High score (or no score if not a member) on BBB, In business for at least two years and have run at least 20 sales.
Do you allow a company to join your association or society without taking courses?
Yes, we are not an educational organization. We would certainly recommend that they attend the National Estate Sale Conference or take courses with ASEL if they want to further their education.
What type of background checks do you perform on a current estate sale company that joins your group?
No background check is performed.
Do you or a staff member personally speak to past sellers?
No. This is why we require public feedback on our site though.
If a seller contacts you about an estate sale company that is associated with you what steps do you take?
(I assume you mean if they contact us about a problem.)
We investigate. There are always two sides to a story. In non-payment cases, we follow our public procedures that are posted on the EstateSales.NET site here: http://www.estatesales.net/help/nonPayment.aspx
What are you able to do with a company that is found unethical or allegedly committing illegal acts at an estate salle i.e. failure to pay or account etc. ?
A company that doesn’t pay their clients gets removed from EstateLiquidators.com and from EstateSales.NET. I believe we were the first in the industry to put together a public policy on this issue to do our best to help people that found themselves in this situation. It isn’t something that happens very often, but when it does happen, we do our best to make sure that company isn’t able to do that to anyone else.
Do you charge for membership? (We do “not” want to know the amount.)
EstateLiquidators.com does not charge for membership, but you do have to be on EstateSales.NET to be a member.
Today we are publishing the response which we received from EstateSales.Net.
Thanks for reaching out to us. We put a process in place a few years back to help deal with this as it is an occasional problem. Whenever we are contacted by someone that has not been paid by a company, we point them to a page on our site:
*Estate Sales News has the instructions from the website provided for you to read directly from the EstateSales.Net website. You can also go directly to their site at http://www.estatesales.net/help/nonPayment.aspx
I’ve Not Been Paid. What Happens Now?
If you hired a company to conduct a liquidation sale for you and you have not been paid, please read through this page. It will answer questions on how we (EstateSales.NET) deal with people and companies in this situation.
Report the Situation
If you are in this situation, please send an e-mail to support@EstateSales.NET explaining your situation and include the following information:
The date(s) of your sale
The address of your sale
The company name and the contact person for the company
The date you were supposed to be paid (from the contract or verbally stated by the company)
Whether or not you have a contract
The amount you were supposed to be paid
You can certainly call us as well (888-653-8468), but we will definitely need an e-mail with the above information to get started. We may follow up with additional questions before contacting the company, but the above information is usually what we need to get started.
What We Do…
We do not want companies on our site that do not pay their clients. We will remove companies that do this. We do have to follow certain procedures when in this situation though. We reserve the right to alter the timelines detailed below, but these are the general guidelines that we follow.
A company will have 60 days after the sale to make things right with their client before we issue a “Notice of Pending Removal from EstateSales.NET.” That does not mean we won’t be involved prior to that 60 days. We will do our best to get communication going between the company and the client.
Once we determine that a company has not paid a client and the sale is 60 or more days in the past, they will have 10 days to correct the situation. If they do not resolve the situation within 10 days, they will be removed from the site along with ALL sales currently scheduled. A company can resolve the situation by sending us a cancelled check or some other proof of payment.
The one exception to the 60 day “rule” is a judgement. If a client has received a judgement against a company, we will issue a “Notice of Pending Removal from EstateSales.NET” and the company will have 10 days from that notice to either pay their client or come to an agreement with the client (payment plan, etc).
It is not in our best interest to have companies on our site that don’t pay their clients. There are thousands of sales listed on our site each month. This is definitely not a common occurrence, but it is one that has to be addressed from time-to-time. Our goal is to make sure the companies listed on our site are doing their job and paying their clients.
If you feel that we can do a better job in some way, PLEASE let us know. Our community of companies, shoppers, and clients are top-notch. Please help us keep it that way!