Tag Archives: New Release coming from EstateSales.Net

Sneak Peak – A Better Way to View Estate Sales from EstateSales.Net

citypageFollowing up on our visit with EstateSales.Net we would like to share the latest news and information from Katie Britt, the Operations Manager for EstateSales.Net. A sneak peak of a better way to view estate sales.

Here is the important link.

Here is our interview from last week with Katie.

ESN – Who calls more at EstateSales.Net? Estate sale companies or visitors to your site?

Katie – It’s about 60/40 – more companies. They usually call about how to use the site or what packages we offer as well as any technical issues they many encounter. The other 40% are probably private sellers and subscribers and users of the site who just want to obtain information.

ESN – How many customer service people do you have answering calls and emails?

Katie – We have a staff of seven some of whom are full time and some are part-time, but we generally try to have two people on a shift from 8am – 10pm central standard time.

ESN – What tips can you provide so that companies get the most out of listing on EstateSales.Net?

Katie – To be very thorough with the sale description as well as pictures. It is very important to provide clear pictures that showcase the items that you have for sale as well as a very good detailed description, not just listing furniture or a bedroom set, but what kind of furniture is it. Is it a complete set, is it antique, vintage, or new, does it have a name, what color is it. Provide very specific details so that people searching on the site for particular items or using our Treasure Tracker will find those items.

Pictures is a big, big one to get uploaded to their sale.

ESN – When someone calls the toll free 888 number do they reach you or who do they reach?

Katie – Typically they will reach one of the seven staff members out there. Probably BJ, Matt or Brittany. It’s not until it gets so busy up front that the calls rollover to either myself or Micky and then Dot or Dan.