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Questions To Ask Estate Sale Companies During Phone Interview

The first thing you need to do is locate some estate sale companies you might be interested in. This can be done through the referrals of friends and relatives, an attorney, a Realtor or you can look on estate sale listing sites and read about them.

The next step is the all important phone interview. This is the time to start and “size up” those that you have chosen and perhaps eliminate a company or two based on the phone interview you have.

We suggest the following questions you should ask. A note if they don’t answer, how quickly do they call you back? If the call isn’t returned the same day, move on. Most estate liquidators have their cell phone with them at all times.

  • Introduce yourself and ask if they are the owner of the company or an employee.
  • It is always preferable to speak with an owner, but there can be extenuating circumstances.
  • Do they work in your area and are they familiar with it? (Prices can vary from place to place)
  • How long have the been in the estate sale business?
  • How did they get started?
  • How many sales do they conduct on a weekend?
  • If more than one who oversees the staff and the money collected?
  • How many staff do they have and are their staff trained in estate liquidation?
  • What kind of security do they provide?
  • Will the owner of the company actually be on site or staffing the sale out?
  • How do they research and do they use appraisers when necessary for help?
  • Do they have a written contract? (No contract, Stop right there and thank them and go)
  • If you are selling gold or sterling do they weigh the items on site?
  • Lastly, ask them what they charge, i.e. commission, flat fee, both, sliding scale etc.

Once these questions have been answered to your satisfaction, it is time to use your intuition to decide whether you want to have a face to face interview. If you felt comfortable with the person you spoke with and they were courteous and seemed comfortable with you probably time to pursue further.

There are more questions to be asked at the face to face. After all this is business because it involves money.

You can print this out if it helps or keep this page up while you’re on the phone with a pad of paper to jot notes as you interview potential estate sale companies.